Training Terms & Conditions

Sam's Pampered Paws Training Terms & Conditions

ITEMS YOU WILL NEED FOR TRAINING

A treat pouch with a variety of high value training treats for example cheese, cooked chicken, moist treats, ham

Flat collar with ID tag (Strictly no prong collars, e-collars or choke chains), a well fitted harness and a standard lead (no retractable leads)

A dog towel, poo bags, fresh water and a bowl

If your dog is toy motivated, please do bring their favourite toy

GENERAL

All training sessions with Sam’s Pampered Paws are ethical, reward based and positive practices of dog Training. This means no force or punishment will ever be used to train your dogs. There is strictly a zero tolerance policy of harsh or forceful handling. Anyone found practicing in an undesirable manner will be asked to leave the premises immediately, the training contract terminated and no refunds will be issued.

Sams Pampered Paws insurance documents are available to view if requested in advance of your booked sessions.

All dogs are to be kept on lead during training sessions unless instructed otherwise for the purpose of a training exercise, all off lead exercises are done so at your own risk

Keep your dogs under control and close to you at all times

You accept that your dog and children/guests are your sole responsibility during training sessions, Sam’s Pampered Paws will not accept responsibility of any injury, loss or damage to person, canine or property that occurs whilst attending a training session

In the event that your dog injures a person or a dog, causing damage or injury, you agree as the owner to be responsible for any losses incurred including payment of veterinary fee or any medical treatment required

Use of the car park is at your own risk

Please clean up after your dogs, depending on the venue you might have to take any waste away with you

On use of the indoor venue please towel dry your dogs feet inside the doorway during times of wet weather

We cannot guarantee a 100% success rate, our training methods have a high success rate with previous clients who follow and practice our methods in the long term. We simply provide you with the tools and professional knowledge you require to achieve results but results will only be achieved if you employ these methods this includes between sessions

Please do not attend classes within 14 days of any surgery, this includes neutering.

Please also do not attend if your dog has any contagious illnesses such as kennel cough or sickness & diarrhoea

PAYMENTS & CANCELLATIONS

Booking online – payment is made at the time of booking via paypal

Booking via email – Payment is to be made within 48 hours of a place being offered to you, payment is accepted via PayPal or Bacs. Failure to pay within 48 hours puts your place in jeopardy as it is available for others to book.

Please see specific cancellation policies for your bookings:

5 week puppy course

On booking the puppy course you must be able to commit to all 5 weeks. We cannot discount or issue refunds for weeks you are unable to attend. You will still receive any class handouts for the missed weeks.

Cancellations made with more than 14 days notice of the start date (week 1) of the course will receive a 95% refund, cancellations made with less than 14 days notice but more than 7 days notice of the start date (week 1) will receive a 75% refund. Cancellations made with less than 7 days notice will receive a 50% refund.

Should a class need to be cancelled by the organiser, we will run the missed class on the following week at the normal date/time and a week will be added on to your course. If you cannot make this date then the option to join a future class on that specific week of training will be offered.

Workshops & Socials

Any cancellations made with over 7 days notice prior to the event will receive a part refund, a £5 admin/booking fee is retained, you will also be given the option to reschedule but an additional £5 fee will be charged. Any cancellations with less than 7 days notice are non refundable and cannot be rescheduled to a different date without fee of the event being charged again in full.

One to One Training & Monthly packages

Cancellations for the whole package - Cancellations made with more than 14 days notice of the start date (session 1)will receive a 95% refund, cancellations made with less than 14 days notice but more than 7 days notice of the start date (week 1) will receive a 75% refund. Cancellations made with less than 7 days notice will receive a 50% refund.

Cancellations once the package has started (after your first session) – The option to reschedule a specific date/s is offered providing more than 48 hour notice is given. Refunds cannot be issued once the package has commenced.

Should a training session need to be cancelled by the organiser due to unforeseen circumstances, such as adverse weather / illness / emergency, every effort will be made to reschedule your session to another mutually convenient time. If this is not possible, we will refund you for the cost of that particular session.

Any monthly packages purchased must be used within 5 weeks from the original booking date. Any unused sessions will be forfeited, except in exceptional circumstances, in which case they may be refunded or re-arranged at the sole discretion of Sam’s Pampered Paws .

CHILDREN

Children are welcome to attend training sessions. Sam’s Pampered Paws accept no responsibility for children at training sessions and it is the responsibility of the supervising adult (over 18 years) to ensure their child’s safety at all times. All children under 16 must be accompanied by an adult.

In order for all to be kept safe during training sessions there are some rules we politely ask you to adhere to:

Keep quiet when the instructor is talking and stay within your zone unless you are asked to participate in a task
No touching other peoples dogs unless their owner grants permission (this is done so at your own risk)
Don’t pick any dogs up
Do not give treats to anyone else’s dog unless you are given permission from the owner

PHOTOGRAPHS/MARKETING / PRIVACY/GDPR

Photographs may occasionally be taken during training sessions. Photographs may be used for the purpose of marketing. If you do not wish for photographs of you and / or your dog to be used or shared, please let us know via email at the time of booking.

Video & audio recording – No attendees are not permitted to video/audio record any training sessions unless previously discussed with Sam’s Pampered Paws (Miss S Teece) directly

Any verbal or written feedback from yourselves (e.g. by phone, email or online reviews) may be used for marketing purposes. Only the first name or your initials will be used as identification. If you are not happy for us to use your feedback in this way, please inform us.

A separate Privacy Policy including GDPR guidelines is available upon request